Support
We answer every message within two business days.
Email support@kfitness.app for the fastest help. Tell us which app you are using, what device you are on, and what you expected to happen — that is usually everything we need to fix it in one reply.
What to include
- App name — Kickboxing Fitness, Mastering Taekwondo, Female Fitness, or another KFitness Studio app.
- Device and OS version — for example, iPhone 15 on iOS 18.4.
- What happened — the steps you took and what you saw instead.
- A screenshot or screen recording, if the problem is visual.
- For billing questions, the Apple receipt or the email address on your App Store account.
Common questions
How do I cancel a subscription?
Subscriptions are billed by Apple, not by us, so they are cancelled in the App Store: open Settings on your device, tap your name, then Subscriptions, and select the app. Cancelling stops the next renewal; your access continues until the end of the period you already paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue them on Apple's behalf, but write to us if something went wrong and we will help you make the case.
I paid but the app still shows a locked screen.
Open the app and use Restore Purchases while signed in with the same Apple ID you bought it with. If it still does not unlock, email us the receipt and we will sort it out.
Can I delete my data?
Our apps do not require an account, and your workout history is stored on your device. Deleting the app removes it. See the Privacy Policy for the full detail.
Do you take feature requests?
Yes, and they shape what we build next. Send them to the same address — tell us what you are trying to do, not just the feature you have in mind.
Press and business
For partnerships, press, or anything else that is not a support question, write to support@kfitness.app with "Business" in the subject line.